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Knowledgebase : Billing & Accounting Knowledgebase
A Support Pin is a quick account verification code that you can use to verify yourself as the account holder during a live chat and phone. You may obtain the support pin by logging into the client portal. There are two types of Support Pin. Main Suppo...
The only method we allow for service cancellation is via our client panel (Billing Area), this ensures us you are the actual account holder   Follow these steps to have your service cancelled.   1) Log in to our client panel   2) Click on Services -...
If you want your designer/programmer to have access to your account, you can create a sub-account under the Client Panel (Billing Area). 1) To do this, first log into our Client Panel 2) Click on the drop down on the top right -> CONTACTS/SUB-ACCOUNT ...
If you have a overdue invoice, you can pay via the following methods. 1: Log into our Client Panel (Billing Area) 2: After you have successfully logged in, there should be a "My Invoices" link under the Billing tab. Click on it. 3: A new page should...
If you wish to pay with your credit card or update your credit card information. It is easy! 1) Log into our billing portal 2) Click on Billing -> Manage Credit Card 3) You will now be able to insert/update your credit card information. 4) If you are cur...
We provision new orders 24 hours, 7 days a week. New orders are usually deploy within a few hours. However due to high volume of fraud coming into our system. We manually screen every single order. We may required new clients to provide the following ...
Sure it is and it is very simple to do! To add credits to your account simply follow the steps below. 1) Log into our client panel 2) Once you are logged in, click on "Start Here" on the top right hand cover. Under that menu there will be an option "...
Here are our terms in regards to a product refund. a) If you cancel the service within 14 days of your new order, you will receive a full refund. b): If the service you are canceling is outside of the trial period, we cannot offer you a full refund. H...
We offer a 14 days no question asked money back guaranteed. If for any reasons you are not satisfy with our service, you will receive a full refund within the 14 days period. The 14 days money back guarantee, does not apply to the following services: VPS...
We accept Paypal and all major credit cards.
There are several possible reasons a website may get suspended. The listing below are common reasons among suspension. -Unpaid service fees -AUP violation -TOS violation If your website is suspended, you should received a email notifying you why you...
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