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A Support Pin is a quick account verification code that you can use to verify yourself as the account holder during a live chat and phone. You may obtain the support pin by logging into the client portal. There are two types of Support Pin. Main Suppo...
Open up your favourite browser and type in your domain address but don't hit enter yet. If your domain is mydomain.com then the address bar should read mydomain.com , right after .com insert /whm into the address bar So now the address bar should read...
The only method we allow for service cancellation is via our client panel (Billing Area), this ensures us you are the actual account holder   Follow these steps to have your service cancelled.   1) Log in to our client panel   2) Click on Services -...
If you have a overdue invoice, you can pay via the following methods. 1: Log into our Client Panel (Billing Area) 2: After you have successfully logged in, there should be a "My Invoices" link under the Billing tab. Click on it. 3: A new page should...
You could log into the Client Panel (Billing Area) and then click on the Services -> My Services -> View Details of the service you wish to have the password reset. Once the next page has been loaded, you will be given the option to reset the password. I...
We provision new orders 24 hours, 7 days a week. New orders are usually deploy within a few hours. However due to high volume of fraud coming into our system. We manually screen every single order. We may required new clients to provide the following ...
Please open a support ticket with the following information containing your account: Your cpanel username and the password on your old web host Your domain Once we have received the following information, we will help you migrate your site! Note: W...
Sure it is and it is very simple to do! To add credits to your account simply follow the steps below. 1) Log into our client panel 2) Once you are logged in, click on "Start Here" on the top right hand cover. Under that menu there will be an option "...
We offer a 14 days no question asked money back guaranteed. If for any reasons you are not satisfy with our service, you will receive a full refund within the 14 days period. The 14 days money back guarantee, does not apply to the following services: VPS...
CPU USAGE - specifies how much of the allocated CPU resources you are currently using. The amount of CPU resources we provide to each account is the percentage of the server’s resources. If CPU reaches 100% it means that your account is using all of the C...
There are several possible reasons a website may get suspended. The listing below are common reasons among suspension. -Unpaid service fees -AUP violation -TOS violation If your website is suspended, you should received a email notifying you why you...
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