Knowledgebase:
What is a Support Pin ?
Posted by Vince T, Last modified by Vince T on 07 July 2016 11:13 PM

A Support Pin is a quick account verification code that you can use to verify yourself as the account holder during a live chat and phone. You may obtain the support pin by logging into the client portal.

There are two types of Support Pin.

Main Support Pin: This pin will allow you to verify yourself as the legal account holder and perform account specific requests (Billing/Account changes)

3rd Party pin: This pin will allow the individual/company that hold the code to perform only hosting specific requests, such as technical support or any changes made in the hosting environment. This pin is designed for customers who regularly hire outside developers or freelancers who wish to grant them hosting access. 

When providing these pin to our support agent. Please also include your full name or email address on file.

Supportpin 

 You should see something similar in the Client portal.

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